IMPORTANT NOTE: Due to the Covid-19 pandemic, all orders are currently delayed by 3-4 weeks. Thank you in advance for all your patience!

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International: (+44) 20 3287 2999
Monday - Friday 8:00 AM - 3:00 PM (GMT)

Experts in gold and silver bullion, commemorative coins and collectibles.

Frequently Asked Questions

Ordering

Can I place my order by phone?
- We do not accept orders by phone. All orders must be placed directly on our website.

I have made a mistake on my order details, what should I do?
- You can contact us to change your billing or shipping details. Notice, all orders are final, we do not accept order cancellations and we do not change orders.

 

Payment

What payment method do you accept?
- Bank Transfer (free) and Crypto-Currencies (1% fee).

Do you accept cash payments?
- We are not accepting cash payments.

Do you accept Credit Cards or PayPal?
- At the moment we are not accepting any card payments or PayPal payments.

Which Crypto-Currencies do you accept?
-  Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Dash (DASH), Litecoin (LTC), EOS (EOS) and 3 USD-pegged stablecoins (GUSD, USDC, and PAX). We use BitPay payment processor for accepting Crypto-Currencies.

How do I pay with Bitcoin using BitPay?
- To pay for an order with Bitcoin you must send us a request by email after placing your order so we can send you a BitPay invoice, you will have to be registered and verified with BitPay. For more information on how to use BitPay please check this tutorial video: https://www.youtube.com/watch?v=La6RIwUUdkQ. For more detailed information about BitPay, please consult their website terms. BitPay ID is now required of all of our customers paying with BitPay, due to recent changes in the regulatory environment. This is a one-time, easy process that collects your basic identity information so that you can continue using BitPay. For more information about the BitPay ID process, please see BitPay's help article: What is BitPay ID verification? What documents are accepted? or contact support@bitpay.com.

When will you confirm my payment?
- Payments are confirmed by our accounting department every morning during business days. Normally, after the payment is sent, it can take up to 3 business days for the money to arrive in our bank account. So please be patient. If you do not receive a payment confirmation by email after 72 hours, then please contact us by email.

Can someone else pay on my behalf?
- Due to our Anti Money Laundering Policy, all orders must be paid by the person whose name appears on the invoice billing address. Invoice name and bank account name need to match for payments to be accepted, the same applies to other payment methods, like BitPay.

What is the cheapest way to pay for my order?
- Normally the cheapest way for paying your order is by bank transfer in EUR, if you are outisde the EUR zone, you can use Transferwise, Revolut or PaySera for paying us in EUR.

Is there VAT on my order?
- All our website prices are final and already include all taxes when applicable.

I just placed an order on your website, until when can I send payment?
- To guarantee your price, you must ensure that your payment is sent within 3 business days. Order cancellations are not accepted.

What are your bank account details and other payment method details?
- Please contact us by email for updated payment details.

Please note that we do not accept shipping payments. All orders are delivered in Tallinn to the courier of your choice. Therefore, do not send payments for the delivery to ourselves as all shipping costs must be paid directly to the delivery company of your choice.

 

Delivery

How to take my orders from storage?
- You just need to send us an email with the request.

Is gold delivery available to my country?
- Yes, we ship gold world wide, except for the countries which have international sanctions.

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